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FAQ
WHERE ARE BEDNARIK PENS MADE?
Every BEDNARIK pen is carefully assembled, finished, and dispatched from our atelier in Slovakia, Europe. Each piece is individually inspected to ensure exceptional quality, precision, and balance.
WHAT DOES THE LIFETIME GUARANTEE INCLUDE?
Every BEDNARIK creation is accompanied by a lifetime guarantee. Should anything ever occur with the functionality of your pen, our Concierge Team will be pleased to assist and ensure it is properly taken care of.
Our pens are crafted to last a lifetime, and should any functional issue arise, we will take care of it.
Please note that the lifetime guarantee does not cover scratches or lost parts resulting from normal personal use.
MAY I PERSONALIZE THE NAME ON THE AUTHENTICITY CARD?
Yes. Once your order has been placed, we will send you an email asking for the name you would like to appear on the authenticity card for your pen. You may simply reply to that email, and we will prepare the card accordingly.
Please note that we kindly ask to receive this information within 24 hours so we can prepare your authenticity card in time for dispatch.
MAY I ADD A PERSONAL MESSAGE TO MY ORDER IF IT IS A GIFT?
Yes. You may include a personalized message written on a letter accompanying the pen. For this option, please contact our Concierge Team at support@bednarik.eu with the message you would like us to include, as well as the name you would like to appear on the authenticity card, and we will gladly prepare everything for you.
HOW CAN I CHANGE OR CANCEL MY ORDER?
Should you need to cancel or modify your order, please contact our Concierge Team at support@bednarik.eu as soon as possible. We will make every effort to accommodate your request.
Please note that we cannot guarantee any changes once an order has been dispatched.
Orders that have already been processed may no longer be cancelled or modified. However, you may return your item in accordance with our Return and Refund Policy.
DO YOU OFFER SEPARATE PARTS?
In certain cases, should you lose a component of your pen or wish to obtain additional nibs, we may offer individual parts upon request. Please contact our Concierge Team at support@bednarik.eu, and we will be pleased to assist you.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all major cards, including Visa, American Express, Mastercard, Discover, JCB, and Diners Club, as well as PayPal, Apple Pay, and Google Pay.
Should you prefer to complete your purchase via bank transfer, please contact our Concierge Team at support@bednarik.eu, and we will be pleased to assist you.
CAN I USE MY OWN INK WITH YOUR FOUNTAIN PENS?
Yes. All our fountain pens are fitted with an ink converter, allowing you to use the ink of your choice. Additional ink cartridges are also available on our website.
Should you prefer to use ink cartridges, the converter may simply be removed and replaced with an ink cartridge by gently pressing it into place until secured. Once inserted, the ink will begin to flow naturally to the nib.
SHIPPING & DELIVERY
WHAT KIND OF PACKAGING WILL I RECEIVE MY ORDER IN?
Every BEDNARIK piece is presented in a signature gift box, finished with a ribbon. A detail designed to ensure it arrives beautifully, whether kept for oneself or offered as a gift.
HOW LONG DOES SHIPPING TAKE?
Every BEDNARIK order is carefully prepared and dispatched within 2–3 business days.
All shipments are sent via DHL Worldwide, with delivery typically taking 3–4 business days.
DO YOU SHIP INTERNATIONALLY?
Yes. We offer worldwide shipping.
HOW DO I CHECK MY ORDER STATUS?
Once your order has been dispatched, we will send you a DHL tracking number, allowing you to follow your package from our atelier to your doorstep.
DO YOU OFFER FREE SHIPPING?
Yes. We offer complimentary shipping on all orders over €50. For orders below this amount, shipping rates may apply depending on the destination.
An Express Shipping option is also available at checkout, with delivery typically taking 1–2 business days.
RETURNS, EXCHANGES & REFUNDS
DO YOU OFFER RETURNS?
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. To initiate a return, please contact our Concierge Team at support@bednarik.eu. The pen must remain unused and returned in its original packaging.
Once the item has been received and inspected, refunds are processed within 3 business days.
Please note:
Refunds are issued only for unused products returned in their original packaging. Fountain pens that have been filled with ink cannot be returned.
Return shipping costs are the responsibility of the client unless the item is confirmed to be defective or incorrect.
We reserve the right to refuse refunds, exchanges, or claims if the product shows signs of use or if the original packaging has been opened or altered.
CAN I REQUEST AN EXCHANGE?
If you wish to exchange your product for the same model in a different colour, please contact our Concierge Team at support@bednarik.eu within 30 days of receiving your order. The product must be returned unused, undamaged, and in its original packaging.
Should you wish to exchange your product for a different model or collection, we kindly ask that you initiate a return and place a new order.
HOW LONG DOES IT TAKE FOR A REFUND TO BE ISSUED?
Once the returned item has been received and inspected, refunds are processed within 3 business days.
INCORRECT OR FAULTY ITEM
In the rare event that you receive an incorrect item, please contact us and we will gladly arrange an exchange for the correct model at no additional cost. The item must remain unused and returned in its original packaging.
If your item arrives with any imperfections or faults, please contact our Concierge Team at support@bednarik.eu, including your order number and clear photographs of the issue. Our team will review the matter and provide a suitable resolution promptly.